Get in Touch With Us
This is the place to contact the Betting Not On Gamstop editorial team. You can ask about something you have read on machangout.com, report a factual error, suggest a topic or raise a business enquiry. The page also explains what we cannot do, so you do not wait for help we are unable to give.
What we can help with
We are an independent information site. We research and review betting sites that operate outside GAMSTOP, and we explain their features, bonuses, payments and risks. Our team does not run any betting account.
- Corrections: an offer, term or payment detail that looks out of date or wrong. Tell us which page and which line, and, if you can, where you saw the different information. Our facts were last checked on 1 October 2026, and bookmaker terms can change without notice.
- Questions about our content: how we compare sites, what a term such as wagering requirements or minimum qualifying odds means, or why a site is ranked where it is.
- Topic suggestions: markets, bet types or payment methods you would like explained, such as crypto deposits, each-way betting or early cash-out.
- Partnership and editorial enquiries: if you represent a business, say who you are and what you propose. Commission does not buy ranking position, and we will not agree to changes that would compromise that.
What we cannot help with
We cannot see, change or resolve anything inside your betting account. This matters because many people write to us in the middle of a dispute.
| Your problem | Where to go first |
|---|---|
| Delayed or refused withdrawal | The operator's customer support, then its formal complaints procedure |
| Identity verification (KYC) or source-of-funds request | The operator's support team, using their stated document requirements |
| Bonus not credited, or bonus terms disputed | The operator's support, quoting the promotion terms you accepted |
| Account closed or restricted | The operator's complaints process |
| Gambling harm for you or someone close to you | GamCare, National Gambling Helpline 0808 8020 133 |
We cannot guarantee any withdrawal, winnings or outcome with any operator. We also do not act as an arbitrator between you and a bookmaker.
How to write to us
Use the contact details or form provided on this page by the site, and keep the message short and specific. Replies are written by a person, but we cannot promise a fixed response time. Include the following where relevant:
- The page address or title you are writing about.
- What you think is wrong, or what you would like to know.
- Any evidence, such as a screenshot of the terms with the date you saw them.
- A reply address. Please do not send passwords, full card numbers, wallet seed phrases or identity documents.
Getting help with gambling worries
If gambling is causing you stress, debt or arguments, please speak to someone independent. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers chat support. Tools such as GAMSTOP, self-exclusion, deposit and loss limits and gambling blocking software can help you step back. Sites not on GAMSTOP will not apply a GAMSTOP exclusion, so these sites are not suitable if you have registered to stop gambling. Gambling should never be treated as a way to earn income or fix money problems.
Where to look before you write
Your question may already be answered elsewhere on the site. Our guide to non GamStop casinos covers the casino side, including payments, verification and licensing questions that apply to many operators we feature.
Offers shown on our rankings come from the publisher's selections and are bookmaker advertising. We may earn commission if you join through a link, but this does not decide the order. Always read an operator's full terms, including wagering, expiry and cashout limits, before you deposit. You must be 18 or over to gamble.
Reporting an operator concern
If you have had a bad experience with a site we mention, tell us what happened and when. We cannot investigate individual accounts, but patterns in reader reports help us decide what to re-check. For a complaint about a specific bet or payment, go to the operator first, and keep records of every message you send and receive.